ESR
2.3.3.1. An effective and transparent mechanism for reviewing complaints against actions of customs officials, as well as monitoring the results of their review, has been introduced
Problem solving:
2.3.3. Flawed procedure for filing administrative appeals against actions of customs officials
Deadlines for all measures within ESR
01.03.2023 -
31.12.2025
Implementation of SACP measures within ESR
Total number of measures –
2
1
1
Implemented
In progress
Implementation of SACP measures within the scope of the Problem by main main performers
Ministry of Finance of Ukraine
100%
1
State Customs Service of Ukraine
0%
1
Summarized general information on Measures
Indicators of achievement of ESR
Total number of indicators – 3
Indicators fully achieved – 0
Partially achieved indicators – 0
Indicators with a score of 0% – 3
Summarized general information about Achievement Indicators
| № | Indicators | Weight (%) |
|---|---|---|
| 1 | A law amending the Customs Code of Ukraine has taken effect, which mandates regular publication of the depersonalized text of all decisions issued following the review of complaints on the official website of the State Customs Service without any delay. | 40% |
| 2 | A public report on statistics and results of administrative review of complaints against decisions, actions, or omissions to act on the part of customs authorities is approved annually. | 30% |
| 3 |
the results of the expert survey have demonstrated that: a) more than 75 percent of experts on customs policy evaluate the effectiveness of the implemented complaint review mechanism as high or very high (30 percent); b) more than 50 percent of experts on customs policy evaluate the effectiveness of the implemented complaint review mechanism as high or very high (20 percent); c) more than 25 percent of experts on customs policy evaluate the effectiveness of the implemented complaint review mechanism as high or very high (10 percent). |
30% |