Expected strategic result 2.3.3.1. An effective and transparent mechanism for reviewing complaints against actions of customs officials, as well as monitoring the results of their review, has been introduced

Information about ESR Feedback from the public
Progress in the implementation of measures as of 03.07.2024
measures, the implementation of which as of 31.03.2024
1 1
2
Implemented In progress
Measures implemented (fully and partially) - 1 ( 50%)
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Measures — 2

2.3.3.1.1. Drafting and submitting to the Cabinet of Ministers of Ukraine the draft law proposing amendments to the Customs Code of Ukraine, which would provide for the obligation to publish on the official website of the State Customs Service without any delay the depersonalized text of all decisions issued following the review of complaints

The main implementer: Ministry of Finance of Ukraine

2.3.3.1.2. Annually preparing a public report on the statistics and results of administrative review of complaints against actions of the customs authorities; conducting ongoing monitoring of the effectiveness of administrative review of administrative complaints, including with the involvement of business associations

The main implementer: State Customs Service of Ukraine

Indicators — 3

Evaluation of achievement of ESR — indicator weight —
1
0 / 40%

A law amending the Customs Code of Ukraine has taken effect, which mandates regular publication of the depersonalized text of all decisions issued following the review of complaints on the official website of the State Customs Service without any delay.

2
0 / 30%

A public report on statistics and results of administrative review of complaints against decisions, actions, or omissions to act on the part of customs authorities is approved annually.

3
0 / 30%

the results of the expert survey have demonstrated that:
a) more than 75 percent of experts on customs policy evaluate the effectiveness of the implemented complaint review mechanism as high or very high (30 percent);
b) more than 50 percent of experts on customs policy evaluate the effectiveness of the implemented complaint review mechanism as high or very high (20 percent);
c) more than 25 percent of experts on customs policy evaluate the effectiveness of the implemented complaint review mechanism as high or very high (10 percent).

* - certain measures are common to several ESRs, but have a separate number (id)